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The drivers from this company first tried to deliver my dishwasher without the proper hoses on the truck. Second time they tried to deliver, they said they didn't have the dishwasher kit. We had to reschedule the delivery for a third time and then they tell me the...
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1.9
#1148274
Worst carrier ever encounterd! Total mess... Missed delivery 3 times, including one Sunday window of 9AM to 9PM (yes, 12 hrs window that XPO assigned to me) and with neither delivery nor notice during the 12 horus, totally left me in dark. Their company CSR didn't know...
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1.0
I didn't like
  • Customer service
  • Shipping
#1146648
Wish I could give a negative star. They jerked me around when delivering a $6000 bed from Tempur-Pedic. First, cancelled my Thursday delivery without calling me, saying they haven’t received the bed in their warehouse. (Which had been shipped 9 days previously...
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#1141671

Xpo Logistics - 2 Days later STILL don’t have delivery

Xpo Logistics
#1138297
1.0
Details
Purchased majoR appliance with next day red carpet delivery service on 11/24. They said they couldn’t do next day but promised delivery on 11/26, they no showed no called. Promised delivery on 11/27, they no showed no called. I Called on 11/27 after scheduled delivery time and they said the driver ran out of time and couldn’t make delivery until 11/30!!!
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Additional Services
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Insurance Quality
Price Affordability
Product or Service Quality
Reliability
Staff
Tracking Tool
Turnaround Time
Value for money
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Xpo Logistics - Non-deliver

Xpo Logistics
#1135245
1.0
Details
Promised next day delivery and as of this writing, it has been 4 days delayed. They call to tell you the two hour window and don't arrive. A true waste of time and energy.
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Customer service
Discounts and Special Offers
Exchange, Refund and Cancellation Policy
Product or Service Quality
Tracking Tool
Value for money
Warranty
Website

Xpo Logistics - Good installers/poor schefuling and communication

Xpo Logistics
#1132668
We purchased 4 LG kitchen appliances from Depot. Didn't get a call the day before as promised. I callex HD and was told they'd deliver between 3 and 7. Got a call from delivery guy around 1pm saying he'd get here in 30 minutes. OK! The two young men who installed were competent, courteous and helpful above and befond. We were impressed. One of the guy's name was Gerald. Thanks.
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Xpo Logistics - Shitty broker

Xpo Logistics
#1119626
Oscar is a piece of crap
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Bought new appliances from Lowe’s several weeks ago. They outsourced delivery to XPO Logistics. Delivery scheduled for 7-9 pm on a Friday. We cancel our Friday night plans and stay home. We moved old appliances out of the way to make the install easier for their...
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#1141519
On November 27, I went to the Lowe on South Dakota Ave (DC) (never again), the young lady SHOW me where she input my item for delivery in the system which was the next day (November 28), that evening I received a call from XPO stating my delivery will be between...
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#1139968
Received a call at 10:00 pm from this company telling me my delivery was the next day at 3-5. I called to tell them i was working and I could have someone be at the house the following day, so they changed the date. I have someone at the house waiting, and got a...
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Anonymous
bja1955

I agree, the WORST delivery company I ever deal. A bunch incompetent personnel.this will be the last time I will deal with Lowe involving these bozos

#1139070
Company couldnt deliver next day, Never called w delivery timeframe, said "store never turned in paperwork". Rescheduled- then they called when they were supposed to arrive saying couldnt make it. Customer service- long hold times on phone. People on phone passing the...
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1.0
#1138271
I will not deal with any company that says XPO willbe doing the delivery. After 5 attempts to deliver we were hit with the same excuse every time. Driveway is too steep. We need different equipment. My guys won't carry it to the second floor. Blah, blah, blah. 5 times...
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#1134966
Xpo Logistics - XPO LIVING NIGHTMARE (IKEA ONLINE PURCHASE)
Xpo Logistics - XPO LIVING NIGHTMARE (IKEA ONLINE PURCHASE)
Xpo Logistics - XPO LIVING NIGHTMARE (IKEA ONLINE PURCHASE)
Xpo Logistics - XPO LIVING NIGHTMARE (IKEA ONLINE PURCHASE)
I normally do not complain, but there is always a first: I had 3 main issues so far with XPO formerly known as Urban Delivery. 1) Nov 5 2017 (sunday) , was waiting all day for the XPO truck to arrive. In the 4 hour time window 1 pm - 5pm, i went for a ***. After 2...
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1.6
I didn't like
  • Carelessness
#1130336
DO NOT DO BUSINESS WITH X P O! ! ! X P O has repeatedly fraudulently inflated their billing. We have contacted them on six different occasions to correct multiple invoices. They always say they will correct and re-send, but instead inflate the invoices more and the...
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