The drivers from this company first tried to deliver my dishwasher without the proper hoses on the truck. Second time they tried to deliver, they said they didn't have the dishwasher kit. We had to reschedule the delivery for a third time and then they tell me the...Read more
Worst carrier ever encounterd! Total mess... Missed delivery 3 times, including one Sunday window of 9AM to 9PM (yes, 12 hrs window that XPO assigned to me) and with neither delivery nor notice during the 12 horus, totally left me in dark. Their company CSR didn't know...Read more
I didn't like
- Customer service
Wish I could give a negative star. They jerked me around when delivering a $6000 bed from Tempur-Pedic. First, cancelled my Thursday delivery without calling me, saying they haven’t received the bed in their warehouse. (Which had been shipped 9 days previously...Read more
Xpo Logistics - 2 Days later STILL don’t have delivery
Purchased majoR appliance with next day red carpet delivery service on 11/24. They said they couldn’t do next day but promised delivery on 11/26, they no showed no called. Promised delivery on 11/27, they no showed no called. I Called on 11/27 after scheduled delivery time and they said the driver ran out of time and couldn’t make delivery until 11/30!!!
Xpo Logistics - Non-deliver
Promised next day delivery and as of this writing, it has been 4 days delayed. They call to tell you the two hour window and don't arrive. A true waste of time and energy.
Xpo Logistics - Good installers/poor schefuling and communication
We purchased 4 LG kitchen appliances from Depot. Didn't get a call the day before as promised. I callex HD and was told they'd deliver between 3 and 7. Got a call from delivery guy around 1pm saying he'd get here in 30 minutes. OK! The two young men who installed were competent, courteous and helpful above and befond. We were impressed. One of the guy's name was Gerald. Thanks.
Xpo Logistics - Shitty broker
Oscar is a piece of crap
Bought new appliances from Lowe’s several weeks ago. They outsourced delivery to XPO Logistics. Delivery scheduled for 7-9 pm on a Friday. We cancel our Friday night plans and stay home. We moved old appliances out of the way to make the install easier for their...Read more
On November 27, I went to the Lowe on South Dakota Ave (DC) (never again), the young lady SHOW me where she input my item for delivery in the system which was the next day (November 28), that evening I received a call from XPO stating my delivery will be between...Read more
Received a call at 10:00 pm from this company telling me my delivery was the next day at 3-5. I called to tell them i was working and I could have someone be at the house the following day, so they changed the date. I have someone at the house waiting, and got a...Read more
Company couldnt deliver next day, Never called w delivery timeframe, said "store never turned in paperwork". Rescheduled- then they called when they were supposed to arrive saying couldnt make it. Customer service- long hold times on phone. People on phone passing the...Read more
I will not deal with any company that says XPO willbe doing the delivery. After 5 attempts to deliver we were hit with the same excuse every time. Driveway is too steep. We need different equipment. My guys won't carry it to the second floor. Blah, blah, blah. 5 times...Read more
I normally do not complain, but there is always a first: I had 3 main issues so far with XPO formerly known as Urban Delivery. 1) Nov 5 2017 (sunday) , was waiting all day for the XPO truck to arrive. In the 4 hour time window 1 pm - 5pm, i went for a ***. After 2...Read more
DO NOT DO BUSINESS WITH X P O! ! ! X P O has repeatedly fraudulently inflated their billing. We have contacted them on six different occasions to correct multiple invoices. They always say they will correct and re-send, but instead inflate the invoices more and the...Read more
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