Not resolved
1.0
Details
Customer service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Insurance Quality
Price Affordability
Product or Service Quality
Reliability
Staff
Tracking Tool
Turnaround Time
Value for money
Warranty
Website
0 comments

The installers incorrectly installed a washing machine purchased at Home Depot on the 3rd floor of our NEW townhome. The incorrect installation caused water damage to the 2nd-floor ceiling.

After literally MONTHS of trying to communicate with them, they do not return phone calls or emails. It has now been over SIX MONTHS! Their customer service is HORRIBLE. I shouldn't have bought the washing machine at Home Depot at all.

Lesson learned. I've had to get the executive offices of XPO and Home Depot to get the matter resolved.

I've had to pay for the damage repair myself. This is completely unbelievable.

Product or Service Mentioned: Xpo Logistics Home Delivery Service.

Reason of review: Poor customer service.

Monetary Loss: $1000.

Preferred solution: Full refund.

I liked: Unbelievably confusing and disorganized.

I didn't like: Delivery service.

Do You Have Something To Say ?
Write a review

Comments

Terms of Service
Post Comment
Cancel

You May Also Like