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It is now almost 1 hour past the allotted time limit for my washer and dryer to arrive from Lowe's. I got a call from Lowe's the day before stating that I would get a call from the delivery company later on that evening. I got that call with a recorded message that...
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#1062809
This is the most disorganized company I have EVER dealt with. They called three nights in a row starting Sunday, April 30, 2017, to schedule a time for a delivery and then the next day they called with a different time. When they would call, someone would give another...
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Anonymous
Carolyn

I read this review and asked myself, "did you write this?' The exact same thing happened with the delivery of my washer. You wait 30 plus minutes to speak with a rude represe...

1.0
I liked
  • Unbelievably confusing and disorganized
I didn't like
  • Very poor customer service
  • Delivery service
  • Multiple phone calls that led to no delivery
#1042259
I called the company the day before to confirm my delivery. On the day of, I was given an approximate time as to when the delivery would happen. After the driver was late based on their scheduled time, I called and was informed that he was on his way in traffic. I...
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1.0
#1040667
Xpo Logistics - RIDICULOUS!!!!!Damaged my house - will be submitting claim for repairs.
They were a DAY late with no explanation of why. They were supposed to come Monday between 1 and 3. NO SHOW. The driver called Monday evening and said my refrigerator was not on the truck, but I was on the schedule. He said he would make sure I was first on the next...
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Anonymous
Anonymous

LOL

I didn't like
  • Carelessness
#988735
This is the worst customer service I've ever experienced. It's nearly impossible to get anyone from XPO on the phone, they cancel delivery services, and they never contact you to tell you that they've canceled it. You just end up waiting for hours for delivery and...
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1.0
#975256
Was supposed to receive a call so days after ordering my product to schedule delivery. Heard nothing after a week. Scheduled a delivery time and was told I would be called to schedule the delivery window the night before. No call. I got in touch with them delivery day...
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1.0
#966230
Waited for delivery TWICE for 4-hour windows. The delivery company representative lied to me repeatedly ... "we'll call you 30 min before our truck arrives" ... "we're on our way". Complete waste of $99. It's a shame companies like this are not shut down for unethical...
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I didn't like
  • Not being responsible to call to reschedule
  • Very poor customer service
  • Very expensive unworthy delivery
#917677
We purchased a washer and dryer unit from Lowes. Simple you should think. First let me say... I discovered delivery and installation is not provided by Lowes. It is subcontracted out to a company called XPO. Upon delivery we did not receive the dryer vent kit. The...
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Anonymous
Anonymous

Same thing happened to me. Lowe's said the delivery guys would install the water line to my refrigerator. When they wouldn't do it , I questioned them they said Lowe's lied t...

We bought a washer and dryer from Lowes. They delivered the washer on the second try - they missed the first day and we had to call to reschedule, but they made the second - it was a Saturday. The dryer has been scheduled three times, although they claim to put...
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Anonymous
Anonymous

As easy as it is to blame the careier (in this case xpo) please reaize this issue falls squarely on lowes. They are well aware that due to routing issues (delivery teams make...

I didn't like
  • Delivery service
#691811
This is regarding delivery of a appliance dryer from Lowe's on the phone. XPO scheduled a delivery on my voice mail and they did not show up. they did not even care to call me when the delivery was pulled out of the route for unknown reason. They kept me waiting and...
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1.8
I didn't like
  • Phone ordering
#691597