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We received a message on Friday, January 5 to call them for a delivery on Monday, January 9. When we called, they said the person had gone home. Monday we called and were informed it would not be delivered that day but would be delivered between 2 and 4 p.m. the next...
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XPO Delivery Service that provides the delivery for Lowes is the most unprofessional delivery service we have ever dealt with. Shame on Lowes for continuing to use them. We purchased a gas dryer from Lowes (and Lowes promises "Next Day Delivery" ) on Thursday. Friday...
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1.0
I didn't like
  • Customer service
  • Unreliable
  • Unprofessional method of conducting business
#1165519
Went to an Ikea early in the day and while checking out I realized that some of the items would not be able to fit in my vehicle so I went over to home delivery. They do their deliveries through XPO logistics. Because it was so early in the day they said that it would...
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#1164742
1st time was when i had a TV being delivered. They held my TV hostage in there shipping area for two weeks. They gave me a delivery date and never showed up or even call me. When i called them. They said i never had a delivery date and the women on the phone was nasty....
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1.0
#1164186
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Xpo Logistics - Can you give them a minus 5

Wow not enough space...pittsburgh location a mess...
1.0
Details
Additional Services
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Insurance Quality
Price Affordability
Product or Service Quality
Reliability
Staff
Tracking Tool
Turnaround Time
Value for money
Warranty
Website
#1164055
This company is the worst! Had a delivery scheduled for 1/6/18 from a Sears Outlet. The delivery driver refused to wear shoe protectors that I was providing so that he and the two other delivery men would not track the dirt in their shoes onto my floors. He drove off...
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1.0
#1163908
New dishwasher scheduled 12/18 from 8-12. When they came about 2 they said I needed to get a plumber to change the hook-up before they could install. Rescheduled 12/29 from 8-12. Had plumber come that morning early to do hookup. Once that was done I couldn’t use my old...
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My Husband and I ordered a tv stand/cabinet on 11/19/17 at the JCpenney in Rockaway, NJ. I was told I would receive a phone call from the delivery service once they got it in there warehouse. I've called JcPenney customer service multiple (like 9 times) to see if this...
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Xpo Logistics - Disgraceful customer service

After delay upon delay they insisted on delivering my refrigerator to an incorrect address (139 Broadway versus 122 Penacook - not even same part of town) I was told I did not have a "right" to change the address. Finally cancelled my order at Lowe's. XPO made this too hard and Lowe's lost a customer.
1.0
Details
Customer service
Reliability
Staff
#1161276
1) been waiting for my delivery which was placed on November 29, 2017 2)called JCP regarding the delay in order, was told to call XPO 3) number was always busy, or put on hold, or always higher than usual call volume, left called number, joke, no one called back 4) no...
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1.3
I didn't like
  • No one from xpo ever contacted me regarding delivery of my order
  • Order was laying in their facility since november
#1155696