Xpo Logistics - Horrific experience
No only did they never deliver my Ikea order or assemble. My items were never returned to Ikea either, so it took over a month for my refund, which I had to hound them for.
It's obvious that my items were stolen. And everyone lies - first I was told that my guy would come back later, he was 5 mins away, he was parking, etc - then nothing. WASTE OF A WHOLE DAY WITH KIDS! Then I was told my stuff was returned to Ikea, because it's illegal for them to keep items in the vans overnight.
LIE.
Then when I contacted Ikea that told me that as far as they were informed by xpo, that my delivery was complete.
Unbelievable. Worst service ever.
I see I'm one of many with the same horrible experience. Shame on Ikea for using this company.
Reason of review: Poor customer service.
Xpo Logistics Cons: Everything about my experience.
Location: 229 W 36th St, New York, NY 10018, USA
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