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A nice Samsung refridgerator was bought for me from Home Depot in Sugar Land. Paid for delivery, installation and removal. The delivery service man came and barely tried to move the old one so I, a 60 year old woman, moved the refridgerator out from the wall with ease....
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#1262092
Location where the complaint is from, Frederick MD. Multiple episodes of unbelievable and legally questionable behavior by both delivery persons and the subcontractors hired by XPO. Management Supervisor, Decena at XPO LOGISTICS, regarding the last episode with...
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I didn't like
  • Volatile harassment zero followup
  • Lack of responsibility
#1261872
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Xpo Logistics - Two tries two fails

They have successfully trashed 2 screen doors that i ordered from Andersen. Packaging was clearly labeled fragile glass, but you can see scrapes from where a forklift was used to move them. Andersen should reconsider using them.
1.0
Details
Customer service
Insurance Quality
Product or Service Quality
#1259241
I feel so furious about my experience with this company and I'm here reading other people's reviews and realize this company really doesn't give a *** about their business nor anyone. I've waited 3days time to time to get my product to deliver and they canceled and not...
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#1258201
I ordered an item through Home Depot, which was to be delivered by XPO Logistics on May 4. After blaming Home Depot for their mistake, they claimed it would be delivered the next Monday. This went on for the entire week. I received no phone calls or follow ups and...
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1.0
I didn't like
  • Unreliable
  • Lack of responsibility
  • No customer service skills at all
#1256339
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Xpo Logistics - Not good, they deliver for Lowes.

Can not get hold of the company. Delivery time did not happen!! Very disappointed. This automated phone services are not good. Do not rely on delivery from Lowes, they use this company.
#1253375
I was driving on the morning of May8, 2018 on a one-way street in Center City Philadelphia, 2300 block of Green Street. Two drivers from XPO Logistics were delivering several boxes to a residence. They simply stopped their truck in the middle of the street and unloaded...
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#1252626
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Xpo Logistics - This company has lost 700 dollars worth of product

Ordered 700 dollars worth of product from IKEA And this company lost or stole my stuff it was for my daughters wedding present they never showed up 2 times my daughter waited over 8 hours 2 times no delivery IKEA will never get a dime from me either any questions call Dan at XPO logistics at 7349415854.
1.0
Details
Additional Services
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Insurance Quality
Price Affordability
Product or Service Quality
Reliability
Staff
Tracking Tool
Turnaround Time
Value for money
Warranty
Website
#1251719
Told 4 hour delivery window. At the end of the 4 hours dispatch called to say the driver forgot to load the item in the morning and delivery would be delayed two more days because that driver is unreliable! There was no apology, no attempt to understand how...
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1.0
I liked
  • Horrendous
  • Unbelievably confusing and disorganized
I didn't like
  • Lack of communication
  • Not being responsible to call to reschedule
  • Unprofessional method of conducting business
#1248347
I paid $120 for floor tile delivery. I left instructions for the delivery to be brought to my apartment. The driver unloaded the tiles in front of the building door in an area where dogs urinate. He was 3 hours late and he wanted $50 to bring the tiles to my apartment....
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Anonymous
Anonymous

No call night before from Lowes delivery and they said contact XPO and they are even more rude.. Never order and go to Lowes in future. Switch to Home Depot or Amazon

1.0
I liked
  • Horrendous
#1246190