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3 appliances delivered in the past year. 1st one, everything went smoothly, delivery guys were professional and friendly. 2nd and 3rd time (most recent 4 days ago), at least one guy from each team was rude and disrespectful, argumentative, told lies, didn't perform job...
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1.0
Greencastle, Pennsylvania
#1192358
Got a invoice on 2/12 and it is due on 2/15 what? Called up and talked to accounts payable. Communication was horrible for he was very hard to understand, overseas. It took a 1/2 hour to finally have him give me a email address so I can send a copy of it, not in their...
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3.4
#1188898
Working for a company that gave up our in house delivery service for XPO I have seen our brand that took decades to establish destroyed by XPO in short order. XPO has no real drivers of their own we contract with XPO then XPO contracts out to independent sub contracted...
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1.0
I didn't like
  • No customer service skills at all
#1188378
My delivery was to have a 4 hour delivery window from 11-4. My driver started calling me at 8 am about my address. He called ready to deliver at 9:30 (hours early) but could not get on our gated island as I had not yet called in a pass (as he was really early). I told...
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1.0
I liked
  • Unbelievably confusing and disorganized
  • Horrendous
I didn't like
  • Lack of responsibility
  • Unreliable
  • Very expensive unworthy delivery
#1186523
My delivery was to have a 4 hour delivery window from 11-4. My driver started calling me at 8 am about my address. He called ready to deliver at 9:30 (hours early) but could not get on our gated island as I had not yet called in a pass (as he was really early). I told...
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#1186519
Xpo Logistics - Horrible service, pure laziness
Was supposed to have a delivery for a Peloton bike but the driver refused to come into my property with the truck saying the roads were too icy, instead he walked to my house and told me the road conditions were dangerous and he’d been in 7 accidents the day before...
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1.0
#1185643
Ok. Lowes did not have the product ready to load on to the truck. Sounds like once the ticket was ready to print, it was loaded and routed onto manifest, however you did not receive a call. XPO WILL COVER MONETARY FOOD SPOILAGE AND LOSS. Heres what YOU NEED TO DO ON...
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#1184814
Be very weary of any place you buy a deliverable item when they use XPO as their delivery agent. Rude, unprofessional, ill-trained, left the house a mess. Lowe’ s uses them. I had two experiences with them in my house...UGH!! never again. They made so much noise...
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1.0
#1178097
I was originally scheduled for delivery of my washer & dryer from Sears on last Wednesday, it couldn’t happen due to inclement weather. I was rescheduled for last Thursday, & was told I would receive a call prior to delivery, no call, no show. When I called XPO, I was...
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#1176134
Xpo Logistics - Damage to the main door when delivering a Lowe's Refrigerator
Xpo Logistics - Damage to the main door when delivering a Lowe's Refrigerator
Xpo Logistics - Damage to the main door when delivering a Lowe's Refrigerator
XPO is the delivery service used by Lowe's to delivery appliances. They delivered 2 refrigerators I had purchased at Lowe's in Sugar Land. When delivering one of the refrigerators, they damaged my main door and I took pictures of the damage ASAP and also showed the...
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1.0
I didn't like
  • Customer service
  • Lack of responsibility
  • Lack of responsiveness
#1169686