Xpo Logistics Reviews

Show reviews that mention
delivery xpo service customer service customer home order driver phone truck
Filter review
New Reviewer

Worst delivery ever

Explore video interviews
Purchased a Casper bed and adjustable frame plus delivery and installation. Was given 3-7 time frame. At 8pm they said the truck wouldn't fit down our street. Total nonsense. Rescheduled the delivery ... Given 8-12 and also 10-2 time frames. Waited home all day but Complete no show and no one could tell us the status of where the truck was. Now they say they have no record of the order and have hung up the phone on us twice. How do they stay in business??
View full review
1 comment
#1980999

I had a very similar experience. Customer service does not exist in this company.

Featured
ID
#1672702 Review #1672702 is a subjective opinion of poster.
Location
Whittier, California
Service
Xpo Logistics Delivery Service
Pros
  • Unbelievably confusing and disorganized
Cons
  • Did not provide servic promised
Reason of review
Poor customer service
Loss
$750
Preferred solution
Let the company propose a solution

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer
We placed an order on April 16, 2021 at Lowe's in Albuquerque, NM for some KraftMaid/CabinetWorks cabinets, drawer faces, and door faces. We received several phone calls from KraftMaid and eventually XPO telling us our delivery would be made to our home on Tuesday,...
View full review
View full review
ID
#2683827 Review #2683827 is a subjective opinion of poster.
Cons
  • Poor service
Preferred solution
Deliver product or service ordered
New Reviewer

SHIPMENT NOT AS PROMISED

Promised delivery of motor by 7-10, then 7-12, then "out for delivery" on 7-13. Never delivered until 7-14. I did not choose them and will never.

User's recommendation: do not use if timing important.

View full review
ID
#2683098 Review #2683098 is a subjective opinion of poster.
Cons
  • Customer service is no help
Preferred solution
Apology

Filed a claim

I have filed a claim due to damaged goods. I have yet to hear from anyone. It has been over a month. Calling them, no answer! Leaving numerous text messages online, ZERO results! Call the A/R and get a lazy A__-from ***
View full review
ID
#2682350 Review #2682350 is a subjective opinion of poster.
Location
Gainesville, Florida

Not happy delivery is 1 hour away. Been 2 days .

Delivery on 6/6/2021 no show. Delivery on 6/7 2021 no show. No window of delivery time. Will lose 3 days work.
View full review
ID
#2665158 Review #2665158 is a subjective opinion of poster.
Location
Canonsburg, Pennsylvania

Horrible Service

Pretty simple, ship freight (100lb box) from central California to Arizona. Estimated deliver was slated for Monday, Did not arrive, Tuesday, did not arrive. Wednesday, did not arrive. Thursday - arrived, but they cannot process the shipment, thus I can't pick it up, yet my freight is sitting in their yard. Called to get a status, no one will answer the phone local number or the toll free customer service number. Staff on site is not helpful at all. "We might get to it tomorrow" WOW! The shipment is now 4 days past their original delivery date and who knows when or if they will get around to it. I will NEVER work with this company again.

User's recommendation: DO NOT USE.

View full review
ID
#2651057 Review #2651057 is a subjective opinion of poster.
Location
Phoenix, Arizona
New Reviewer

Late and Incomplete Shipments

For the 2nd time, we've had to cancel installations and send employees home because of XPO's inability to give us accurate information. Tracking information on-line has been totally inaccurate. Past shipments from a repeating supplier would take 3 or 4 days. Notifications from both shipments started changing on day 5 with daily updates stating delivery the next day for 2 weeks. weeks.Use someone else

User's recommendation: Use someone else.

View full review
ID
#2649416 Review #2649416 is a subjective opinion of poster.
Location
Phoenix, Arizona
Cons
  • No customer service
Loss
$4000
Preferred solution
Deliver product or service ordered

Delivery of mattresses thru Sam's Club

Terrible service, rude refuse to try to speak English, delays, poor customer service via phone, damaged home ceiling fan, threw mattress.
View full review
ID
#2635410 Review #2635410 is a subjective opinion of poster.
Location
Melbourne, Florida

Delivery Delayed

Wrong address noted even after correcting the address three times. Asked for corrected address and delivery was successfully accomplished.
View full review
ID
#2614158 Review #2614158 is a subjective opinion of poster.
Preferred solution
Deliver product or service ordered
New Reviewer

Non delivery

delivery was scheduled 2 times canceled truck broke down driver injured back twice i do not buy at lowes anymore
View full review
ID
#2611102 Review #2611102 is a subjective opinion of poster.
Location
Pottstown, Pennsylvania
Loss
$95
Preferred solution
Full refund
New Reviewer
I was called by Lowes on Thursday night June 3rd that my gas oven would be delivered on Friday I would get a call in the morning with a time, I received a computer message that my delivery would be between 11-3 pm and the driver would call me 30 minutes out, at 1;54 pm...
View full review
View full review
ID
#2589816 Review #2589816 is a subjective opinion of poster.
Service
Xpo Logistics Delivery Service
Pros
  • There are no pros
Cons
  • Why would they leave damaged merchandise
  • Unreasonable delays
  • Nothing but cons with this service

THEY PROMISE DELIVERY AND DO NOT SHOW UP

I LOST 4 DAYS THIS WEEK AND STILL WAITING TODAY WHEN I WAS PROMISED, BY JOHN, FROM XPO THAT I WOULD BE FIRST STOP. XPO ARE A BUNCH OF LIARS. I LOST OVER 500 DOLLARS IN WAGES. YOU ALL LIE

User's recommendation: DO NOT SHOP AT LOWES BECAUSE THEY USE THIS COMPANY.

View full review
ID
#2589289 Review #2589289 is a subjective opinion of poster.
Loss
$500
Preferred solution
Full refund

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

I want people to know Lowe’s uses this company and they are the worst delivery company.

I bought a refrigerator at Lowes on Ocotillo 5/15/21 and it was scheduled to be delivered 5/24/21.We were given a window of 2 to 6. They never showed up and we made 3 calls and were told it was on the truck. After a trip to the store it showed up the next day with no ice maker.They damaged several things in the house and didnt speak English.Shame on Lowes. .

User's recommendation: Do not buy from Lowe’s because they use a horrible trucking company.

View full review
ID
#2574959 Review #2574959 is a subjective opinion of poster.
Service
Xpo Logistics Customer Care
Preferred solution
Apology
New Reviewer

Worst company have lazy drivers who don't want to work these people don't speak English and dont want to bring a refrigerator up one flight of stairs smh Lowe's should be a shame of themselfs

Lazy workers don't want to bring a refrigerator up one flight of stairs don't speak English they suck never again will i deal with this company
View full review
ID
#2572569 Review #2572569 is a subjective opinion of poster.
Location
Boston, Massachusetts
Preferred solution
Full refund

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer
Xpo Logistics - Lost my Custom Chair and denied my FULLY ISURED claim.
Xpo Logistics - Lost my Custom Chair and denied my FULLY ISURED claim.
Xpo Logistics - Lost my Custom Chair and denied my FULLY ISURED claim.
I ordered a custom Chair and had XPO deliver it from another state to my home in California. This was ordered from a private business, not a box store. This was shipped with Excessive Value Insurance. In total, this item with shipping cost me $2,000 receipts to prove...
View full review
View full review
ID
#2541742 Review #2541742 is a subjective opinion of poster.
Location
Sacramento, California
Service
Xpo Logistics Freight Claim
Cons
  • Denied claim
  • Theft
Loss
$2000
Preferred solution
Full refund

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Large screen TV was supposed to be delivered on April 29th. Waited all day only to find out there was some kind of “unknown delay” at the hun one town over from me.

Large screen TV was supposed to be delivered on April 29th. Waited all day only to find out there was some kind of unknown delay one town over from me. XPO then said it would be delivered within the next 10 days! And that I would receive a call 30 minutes in advance. I have been home every single day. All day, all night. Today is day eight and so far, no call and no delivery. This is ridiculous at this point.

User's recommendation: If you see that XPO is making your delivery, do not expect to receive your item on time, if at all!

View full review
ID
#2536163 Review #2536163 is a subjective opinion of poster.
Cons
  • Unreliable
Loss
$800
Preferred solution
Deliver product or service ordered

Brands Related to Xpo Logistics

Why Trust Reviews on PissedConsumer?

  • Professional auto and live moderation
  • 100% user-generated content
  • Equal opportunity and protection
  • Zero tolerance for fake reviews
  • Verified content

For more information read Blog article