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This letter is to complain about service I recently received from a XPOLogistics customer service driver/installer who was to deliver and install a refrigerator at my home. I arranged with XPOLogistics/Lowes on March 26, 2018. I was initially given a call the evening...
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1.0
I liked
  • Unbelievably confusing and disorganized
I didn't like
  • Lack of responsibility
  • Lack of communication
  • Lack of responsiveness
#1238195
I purchased Ikea furniture from IKEA Canton Home Furnishings around 1st week of March. Along with this I had purchased Delivery and Installation for around $250 from Ikea and it was schedule to deliver /install by XPO on 03/16 and I was suppose to get Notification call...
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Xpo Logistics - Time for a Lowes Chargeback

Our item is a week late. No calls at night to let us know when delivery will be. No communication with Lowes about delivery either it seems. We have never done a credit card charge back before, but if we don't get out item this week we will have to. This is the worst company we have ever dealt with. Lowes may get a clue if enough people cancel their orders.
#1233430
9 out of 10 shipments we get are complete crap, broken pallets on top of pallets, busted boxes, pallets stacked on top of ( DO NOT STACK CONES). Forklift spears in almost every shipment. I really really really doubt these people give a *** about anything other than...
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1.0
I didn't like
  • Everything about them
#1226410
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Xpo Logistics - The worst customers service ever

Late delivery without any phone call from the driver or the XPO and when I called them, the customer service reps just let me wait and then hung up. They not hang up one time but three times and I can hear them laughing in the background. This is the worst customer service and worst business. Do not use them, they r best at let u wait and hang up the phone.
1.0
Details
Additional Services
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Insurance Quality
Price Affordability
Product or Service Quality
Reliability
Staff
Tracking Tool
Turnaround Time
Value for money
Warranty
Website
#1226244
I purchased a refrigerator from Lowes. I asked for delivery to be made in the evening. Sales person stated no problem. I am putting it on invoice.The delivery day I got a call in the morning stating they had been by my house. Shocked and concerned, I rescheduled for...
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#1225671
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Xpo Logistics - The worst

Ordered fence from Lowe’s. Scheduled for delivery 3/30. Delivery Did not show up. Called XPO. Waited on hold 20 minutes then was disconnected. After 4 tries I talked to Jonathan. Told him the issue. He said he would call me back in 30 minutes. 1.5 hours later I called him again. He said he would call me back in a few minutes. That was 12 hours ago!!!!! No call back no fence!!!!!!
1.0
Details
Additional Services
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Insurance Quality
Price Affordability
Product or Service Quality
Reliability
Staff
Tracking Tool
Turnaround Time
Value for money
Warranty
Website
Avon, Massachusetts
#1223173
Yesterday, I arranged to have a delivery from tesco of large items . I recieved an email with an ETA. An hour after that they still werent there. I contacted the office who said he was close by but over an hour later we were not available. He said he would call the...
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1.0
I didn't like
  • Very poor customer service
  • Lack of delivery and phone calls
  • Lack of communication
#1217960
I had a washer delivered by this company and asked them to change the dryer door to make it easier to load clothes. He said he didn’t have time and I should call for service and they would come back to do it. He didn’t say to call XPO service so I called Lowe’s. Of...
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Anonymous
oldsnowboarder

isn't xpo a shipping company? why would you expect them to do an adjustment on a item they delivered? would you expect the fedex or ups guy to do the same thing? sound like yo...

1.1
#1211012
Can't call them because their phone is never answered and mailbox is full. They have had my washer and dryer for 2 weeks and have never called to schedule a delivery time or date. Tried calling COSTCO and apparently they can't get in touch with them either....
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1.0
Marshfield, Missouri
#1210942