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A nice Samsung refridgerator was bought for me from Home Depot in Sugar Land. Paid for delivery, installation and removal.

The delivery service man came and barely tried to move the old one so I, a 60 year old woman, moved the refridgerator out from the wall with ease. The man had a fit when he saw my copper pipe connection and refused to touch it because it was against his company policy. I asked the man to please let me disconnect the old one so he could take it as I have a small home and have mobility issues with an elderly father and a handicapped brother. He went balistic and called his suprevisor, who ripped me a new one for wasting her driver's time.

The guy was not in my home 10 minutes. He dumped the refridgerator in the middle of my living room and left. I called an elderly contractor friend to install the fridge so my food wouldn't spoil and he, who has a bad back and my 83 year old father wrangled the old refridgerator outside to the front porch. I called Samsung and Home Depot, who both claim they can do nothing.

I cannot put an appliance with coolant in the heavy trash.

Home Depot even agreed that they have a lot of problems with XPO. XPO was supposed to come back to pick up the disposal but now they say they will not come and are beligerant about it.

Many calls and a week later I still have an old refrigerator in front of my house. I am very dismayed.

Reason of review: Problem with delivery.

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Guest

Unbelievable! How is XPO still in business?

Guest
reply icon Replying to comment of Guest-1493488

because the companies that hire them refuse to stop using them. one of the problems is that both home depot and Lowes use them so you can't take your business elsewhere.

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