Product: Xpo Logistics Delivery Service Clear all filters (30 of 30 reviews match)
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They outsourced delivery to XPO Logistics. Delivery scheduled for 7-9 pm on a Friday. We cancel our Friday night plans and stay home. We moved old appliances out of the way to make the install easier for their delivery person. No show. Put appliances back in place....
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Xpo Logistics Delivery Service
#1141519
Simply ordered a new refrigerator on line. Easy. Delivery was set up. Great! Never received the delivery after three days of calling Lowe’s and having different managers tell me conflicting stories. Even had a manager tell me tthat I would get a gift card for my...
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Anonymous
Que

This is so crazy that I'm even commenting but I'm actually going through the same situation today. The only difference is I ordered something in the store (a washer and a dry...

2.1
Kill Devil Hills, North Carolina
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Xpo Logistics Delivery Service
#1140933
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On November 27, I went to the Lowe on South Dakota Ave (DC) (never again), the young lady SHOW me where she input my item for delivery in the system which was the next day (November 28), that evening I received a call from XPO stating my delivery will be between...
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Xpo Logistics Delivery Service
#1139968

Xpo Logistics - 2 Days later STILL don’t have delivery

#1138297
1.0
Details
Purchased majoR appliance with next day red carpet delivery service on 11/24. They said they couldn’t do next day but promised delivery on 11/26, they no showed no called. Promised delivery on 11/27, they no showed no called. I Called on 11/27 after scheduled delivery time and they said the driver ran out of time and couldn’t make delivery until 11/30!!!
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Xpo Logistics - Worst experience EVER.

#1075070
Automated call said delivery between 1:30 and 3:30 then second call saying delivery between 3 and 5. At 1:10 we then received another call saying they would arrive within a half hour. Rushed back to the house and waited till 5:00 and they never showed. Will never buy another appliance that uses XPO. Pissed and still waiting.
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Xpo Logistics - Worst delivery service!

#1065645
1.0
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Why does Lowes use this company- what a terrible reflection of their company! Still waiting hours later for our delivery with no call. Been on hold for 25 minutes waiting for customer service to answer!
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2 days were wasted since the first delivery was missed by their 3 party delivery service, Xpo logistics. They never showed and I lost a day of work. Ikea claimed they were going to deliver at 2pm, and then fraudulently claimed that they arrived and I wasn't there, when...
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Anonymous
Joe

had the same problem, then they rescheduled, 1 week later... no wonder Amazon is taking over the world.

1.8
Product
Xpo Logistics Delivery Service
I didn't like
  • Customer satisfaction experience
  • Told to call back after an hour on the phone
  • Delivery service
#1138600
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Company couldnt deliver next day, Never called w delivery timeframe, said "store never turned in paperwork".Rescheduled- then they called when they were supposed to arrive saying couldnt make it. Customer service- long hold times on phone. People on phone passing the...
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1.0
Product
Xpo Logistics Delivery Service
#1138271
DO NOT DO BUSINESS WITH X P O!! ! X P O has repeatedly fraudulently inflated their billing. We have contacted them on six different occasions to correct multiple invoices. They always say they will correct and re-send, but instead inflate the invoices more and the turn...
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1.0
Product
Xpo Logistics Delivery Service
#1129143
If you can't meet the truck we're going to send at a mystery time, we're just going to charge you for the damaged goods. I'm writing this at 1 hour 17 minutes into my phone call, on hold. The problems are 90% the delivery company -- XPO Logistics. But I didn't buy...
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Anonymous
sandyp

sounds like my nightmare --- IM SO over this crap with them - my came 2 weeks late at 6 pm at night - past my 2nd delivery time and date - and missing 2 huge boxes!!!! now wa...

3.1
Product
Xpo Logistics Delivery Service
I liked
  • Merchandise
I didn't like
  • Truly bad delivery
#1113122
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I ordered IKEA home delivery of a few pieces of furniture. The delivery was on time... until it turned out two pieces were damaged in transit. Big jagged holes in the boxes, going right through to the product. I didn't notice until they drove away -- and I tipped $10...
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2.0
Product
Xpo Logistics Delivery Service
#1113000
Ordered a refrigerator from Lowes 3 weeks ago..kept getting the run around..finally said delivery between 6pm and 8. So went to the store at 3:30 pm just to get there and have them call 15 minutes before arriving with the refrigerator and if we weren't there, we'd have...
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1.0
Product
Xpo Logistics Delivery Service
#1104997
My order was originally supposed to arrive on 9/8.It was cancelled, then 9/11 then cancelled again to 9/12 but only a fraction of the order was delivered then I was unable to contact anyone at the Brooklyn Lowe's who could tell me where the rest of the order went....
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Anonymous
Doug49

This is the norm not just in your area. Much better with lowes employees! Don't think they will save money in the long run. Home Depot until they fix their mess.

1.0
Product
Xpo Logistics Delivery Service
I didn't like
  • Called at 15 times to get delivery info
  • Wardrobe was not assembled assembled
  • Manager attitude
#1100180
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